Yes. We source from trusted retailers and suppliers and do our best to ensure all items are 100% authentic

Yes all products listed on our site are brand new. We do not sell used or pre-owned items. Each order is carefully packed and shipped to ensure your items arrive in excellent condition

Processing typically takes 1–3 business days. Delivery time depends on your location and the shipping method selected at checkout.

Yes. Our formula is designed to be gentle. We recommend a patch test before first use.

We may offer free shipping promotions or thresholds during special events. Any free-shipping offer will be shown at checkout or on the homepage banner.

If your order hasn’t shipped yet, contact us as soon as possible. Once shipped, we can’t guarantee changes or cancellations.

Due to the nature of beauty products, we only accept returns on items that arrive damaged or incorrect. Please contact us within 48 hours of delivery with photos.

Please message us within 48 hours of delivery with clear photos of the packaging and item, and we’ll help resolve it quickly.

International shipping availability depends on the destination. If international shipping is available, you’ll see it as an option at checkout.

You can reach us through our Contact page or by sending a message on our social channels. We typically reply within 24–48 hours.